Frequently Asked Questions (FAQ)
Q: Do I need to wear a mask?
A: Starting April 6, new public health recommendations ask everyone to wear a mask in public. For everyone’s safety, when you come to the shop please wear a mask (or similar face covering). If you’re unable to do so, we may ask you to wait outside while we look at your bicycle.
Q: Are you open?
A: We are open. The city of Cambridge and the state of Massachusetts have deemed bicycle repair an essential service during the pandemic.
Due to the COVID19 pandemic, we have had to change our hours and staffing. We have introduced an appointment system for free repair service estimates and bike pickup appointments.
Q: How can I get a new bicycle?
A: If you’re looking to purchase a bicycle, while we cannot show new bicycles out of our shop due to public health regulations, we can help with our “buy and ride” purchasing option. You can purchase bicycles through our partners at Brooklyn Bicycle, Marin, or Brompton, and they will be shipped to and assembled at Broadway, then you will be able to pick up your new bicycle from Broadway directly. (All sales through this option are final.) For custom builds or orders from other brands, such as Surly, All City, or Crust – please email the shop directly at broadway@broadwaybicycleschool.com or call 617.868.3392.
Q: Can you help with my electric bike?
A: We are currently unable to service electric bicycles.
Q: How can I help support the business during this time?
A: We’d like to thank the community for the continued support, all is appreciated beyond words. If you’d like to purchase a gift card, you can call the shop during regular business hours at 617.868.3392.
Q: What about classes?
A: Classes are being suspended during the pandemic. We’ll start offering them again as soon as it is safe to do so.
Q: What about stand time and teaching time?
A: Stand time rental and one-on-one teaching time are being suspended during the pandemic. We’ll start offering them again as soon as it is safe to do so.
Q: What about bike rental?
A: Bike rentals are being suspended during the pandemic. We’ll start offering them again as soon as it is safe to do so.
Q: My question isn’t answered here – where do I go?
A: We’ve started putting common questions up here, but in case you haven’t found an answer yet, more information is on our COVID19 updates page. You can also email the shop directly at broadway@broadwaybicycleschool.com or call 617.868.3392 with your questions.